What does GrooveHQ do?

Tool: GrooveHQ

Their Pitch

Simple, powerful ticketing built for growing teams.

A shared inbox that prevents your support team from stepping on each other's toes. Think Gmail meets helpdesk without the enterprise bloat.

Deep Dive & Reality Check

+**Tickets disappearing into individual email inboxes where nobody can find them** → Everything lands in shared view, anyone can jump in, nothing gets lost
+**Two agents accidentally replying to the same angry customer at once** → Collision detection locks tickets when someone's typing, prevents duplicate responses
+**Digging through email threads to figure out what your teammate promised** → Internal notes and @mentions keep context without cluttering customer-facing replies
+AI drafts responses and reads customer mood - catches the really angry ones before they escalate
+Live chat widget falls back to email when you're offline - no missed conversations

>Your support team keeps replying to the same ticket twice and confusing customers
>Five different email addresses (support@, sales@, help@) are drowning your team
>You outgrew basic email but Zendesk costs more than your office rent

-Solo founders or tiny teams under 5 people — you're paying for collaboration features you don't need
-Enterprise teams wanting custom dashboards and granular analytics — the reporting is pretty basic
-Anyone expecting a free tier — starts at paid plans with 14-day trial only

*Slack (where your team gets pinged about new tickets and celebrates closing tough cases)
*Shopify (to pull order details directly into support tickets instead of asking "what's your order number?")
*HubSpot (for the full customer context that GrooveHQ's basic CRM features can't match)
*Jira (when support tickets reveal actual bugs that need developer attention)
*Zapier (to connect the 47 other tools in your stack that don't have direct integrations)

!The reporting lacks customizable dashboards, so data-driven teams will feel limited
!AI features might add to your bill (though they're toggleable if budget's tight)
!Takes 1-2 days to really nail the automation rules, despite the "intuitive" marketing

The anti-chaos helpdesk that won't bankrupt your startup or require a CS degree to configure.