Used For

• +**Email threads with 20 replies bury action items** → Channels pin important messages at the top, search finds that contract in 10 seconds instead of inbox archaeology
• +**Missed partner updates create project delays** → Shared channels with clients mean no more "did you get my email?" confusion
• +**Your team plays phone tag for quick decisions** → Huddles let you hop on audio instantly instead of scheduling 30-minute Zoom calls
• +AI summaries catch you up on 100 channel messages in 10 seconds - no more scrolling through weekend chatter
• +Workflow Builder automates weekly standup reminders without writing code or paying for Zapier

Best For

• >Your team drowns in 50+ emails daily and nobody knows what's happening on projects
• >You're tired of 15 weekly meetings that could've been quick messages
• >Remote team needs instant file sharing without forwarding attachments around

Not For

• -Teams under 10 people — you'll pay $87.50/month minimum for Pro features most small teams don't need
• -Privacy-focused companies — it's cloud-only with no self-hosting option
• -Anyone hoping the free version works long-term — 90-day message history means you'll lose important context

Pairs With

• *Google Drive (so files shared in channels actually open instead of permission errors)
• *Salesforce (to get deal alerts in channels instead of buried in email)
• *Zoom (for the serious calls when huddles aren't enough)
• *Jira (to post ticket updates that the team actually sees)
• *Office 365 (because someone always needs to edit that Word doc mid-conversation)
• *Zapier (to connect the 2,600 integrations Slack brags about)

The Catch

• !The AI features everyone raves about cost an extra $10/user/month on top of your plan
• !Notifications will overwhelm you initially — expect 50+ pings per hour even with customization until you dial it in
• !Free tier's 90-day message limit deletes project history, forcing teams to screenshot important conversations

Bottom Line

The team chat that finally gets you out of email hell, but costs $10/user/month if you want AI summaries.