Used For

• +**Your agents spend 4 hours daily on 'where's my package' emails** → Lyro pulls order status from your system automatically, agents focus on actual problems
• +**Abandoned carts just sit there while you sleep** → Proactive flows catch people leaving and offer help with shipping questions in real-time
• +**WhatsApp and Instagram DMs pile up unanswered** → One dashboard handles all channels, AI responds instantly or routes to available humans
• +Trains on your actual PDFs and FAQs - doesn't hallucinate policies you don't have
• +AI Reply Assistant polishes your agents' responses using GPT-4 so they sound professional

Best For

• >Your support team drowns in the same 10 questions every single day
• >E-commerce store getting crushed by order status and shipping questions
• >Small business that can't afford 24/7 support but customers expect instant answers

Not For

• -Solo businesses under 100 chats per month — the free tier limits will annoy you quickly
• -Companies wanting deep customization — this is drag-and-drop simple, not enterprise flexible
• -Teams that hate maintaining knowledge bases — Lyro is only as good as the info you feed it

Pairs With

• *Shopify (pulls order data so customers get real status updates, not generic responses)
• *Zendesk (for the complex tickets that need human investigation and documentation)
• *Zapier (to trigger flows when someone abandons a cart or downloads a lead magnet)
• *WhatsApp Business (where your customers actually want to chat, not your website widget)
• *Google Analytics (to see which pages make people start support chats so you can fix them)
• *Mailchimp (for follow-up emails to leads captured through chat flows)

The Catch

• !Free tier caps out fast if you're actually busy — most growing stores hit paid plans within weeks
• !Knowledge base needs constant updates or Lyro starts giving outdated info (like old return policies)
• !WhatsApp integration has setup fees that aren't obvious upfront

Bottom Line

The chatbot that saves your support team from answering 'where's my order?' 500 times a day.