Used For

• +**Visitors bounce after 60 seconds on your pricing page** → Proactive chat pops up asking if they need help, turning 25% of exits into conversations
• +**Email support takes 2-4 hours per response with endless back-and-forth** → Real-time chat resolves issues in under 5 minutes with instant clarification
• +**Your team doesn't know if a visitor is a tire-kicker or ready to buy** → See what pages they visited and how long they stayed before they even say hello
• +Pre-written responses for common questions - type 'ship' and it expands to your full shipping policy
• +Chatbots handle the 'what are your hours' questions so humans deal with real problems

Best For

• >Your customers are abandoning carts because they can't get quick answers about shipping or returns
• >Support tickets are piling up and taking 24+ hours to respond, making customers angry
• >You're losing sales because visitors have questions but won't fill out a contact form

Not For

• -Solo businesses or tiny teams — starts at $20/month per person and you need at least 2-3 agents to make it worthwhile
• -High-volume sites doing 500+ chats daily — the dashboard gets laggy and you'll outgrow the basic routing pretty fast
• -Companies wanting set-it-and-forget-it — someone needs to monitor chats, update responses, and train the bot or it becomes useless

Pairs With

• *HubSpot (where chat leads automatically become contacts with full conversation history)
• *Shopify (so visitors can ask about product details without leaving the checkout page)
• *Zendesk (for complex issues that start in chat but need proper ticket tracking)
• *Zapier (to automatically notify your team in Slack when VIP customers start chatting)
• *Facebook Messenger (because some customers prefer messaging you there instead of your website)
• *WhatsApp Business (for international customers who live on WhatsApp)

The Catch

• !The Starter plan's 100 chat limit fills up fast if you get busy — users report hitting overages by day 3 of Black Friday sales
• !Agent dashboard freezes when handling 10+ chats at once, and you'll lose about 20% of conversations during peak times
• !The chatbot handoffs lose context, so customers end up repeating their whole problem to human agents

Bottom Line

Turns your website into a customer service desk — visitors get instant help instead of waiting days for email replies.