Used For

• +**Your agents waste 20 minutes digging through Confluence and Slack for each reply** → AI pulls info from everywhere and drafts personalized responses instantly
• +**Customers ask "what's my order status" 500 times a day** → AI checks Shopify automatically and responds without human touch
• +**New hires take 3 months to write decent support emails** → AI learns from your best agents' past responses and copies their tone
• +Simulation mode tests AI on your actual ticket history - shows exactly how many tickets it would've solved before you risk it live
• +Auto-writes knowledge base articles by analyzing what worked in successful past tickets

Best For

• >Your support team keeps hunting through Slack and old docs to answer the same questions
• >Zendesk's built-in AI gives terrible responses because it doesn't know your products
• >You want to test AI on thousands of old tickets before going live and risking angry customers

Not For

• -Teams not using Zendesk, Salesforce, Front, Intercom, or ServiceNow — it only plugs into these helpdesks
• -Companies wanting AI for sales or marketing — this is support-only, won't help with lead generation
• -Anyone hoping for a free solution — no free tier mentioned and seems positioned as premium

Pairs With

• *Zendesk (where the AI actually lives and drafts your ticket responses)
• *Confluence (pulls your internal docs so AI doesn't give outdated answers)
• *Slack (scans old support conversations for solutions buried in chat history)
• *Shopify (checks order status automatically instead of making customers wait)
• *Salesforce Service Cloud (another helpdesk it plugs into for enterprise teams)
• *Google Docs (syncs your support playbooks so AI stays current on policies)

The Catch

• !Only works with specific helpdesks (Zendesk, Salesforce, etc.) — if you're on something else, you're stuck
• !Custom actions that connect to other tools need some technical setup — not completely no-code despite the marketing
• !No public pricing or user reviews found — you'll need to talk to sales to know what you're actually paying

Bottom Line

Finally, support AI that doesn't sound like it was trained on Wikipedia — it learns from your actual solved tickets.