Used For

• +**Your IT team gets 200 "I forgot my password" tickets per week** → Employees ask in Slack, get instant automated resets, IT focuses on real problems
• +**HR spends hours answering the same policy questions over and over** → AI pulls from your knowledge base and gives instant answers with source links
• +**Simple requests like software access take days to approve** → AI handles the routing and approvals automatically based on your rules
• +Integrates with ServiceNow and hundreds of enterprise tools - doesn't replace your systems, makes them accessible through chat
• +Handles multilingual support and works 24/7 - no more "wait until Monday" for simple requests

Best For

• >Your IT team spends half their day resetting passwords and explaining PTO policies
• >Employees are frustrated waiting 3 days for simple requests that should take 30 seconds
• >You have the enterprise infrastructure (ServiceNow, solid knowledge bases) but need smarter automation

Not For

• -Companies under 500 people — you're paying enterprise prices for automation you don't need yet
• -Organizations without established service management systems — this needs ServiceNow, Jira, and proper knowledge bases to work
• -Teams wanting plug-and-play simplicity — expect weeks of integration work and ongoing rule tuning

Pairs With

• *ServiceNow (the main integration that makes everything work smoothly - other ITSM tools require more custom work)
• *Microsoft Teams (where most employees actually live and want to ask questions without switching apps)
• *Slack (the other chat platform where people expect instant answers instead of ticket submissions)
• *Jira (for routing the complex issues that AI can't handle to the right technical teams)
• *Okta (for the identity management that enables automated password resets and access provisioning)
• *Confluence (as the knowledge base that AI searches to answer policy and procedure questions)

The Catch

• !Integration complexity is the biggest pain point — works great with ServiceNow but gets messy with legacy or fragmented systems
• !No public pricing means lengthy sales processes and custom quotes that vary wildly
• !You'll need someone technical to maintain it — the AI needs training on your workflows and regular rule updates to stay effective

Bottom Line

The AI receptionist your IT team desperately needs — handles 50% of repetitive tickets so humans can do actual work.