Used For

• +**Your team checks WhatsApp, Instagram DMs, email, and website chat separately** → Everything lands in one shared inbox, nobody misses messages
• +**You're manually answering "What's your return policy?" 50 times a day** → AI chatbot handles routine questions, humans get complex issues only
• +**Visitors leave your site because nobody responds to chat for hours** → Proactive messages pop up automatically, AI responds instantly even at 3am
• +Builds customer profiles from every interaction - sees full history without you entering data manually
• +No-code chatbot builder with if-then logic - set up flows in 30 minutes without developers

Best For

• >Your support team is drowning in messages across 5 different apps
• >Customers keep asking the same basic questions and you're tired of copy-pasting answers
• >You need 24/7 chat on your website but can't afford a night shift

Not For

• -Solo businesses or tiny teams under 5 people — you're paying for team features you won't use
• -Companies wanting deep marketing automation — this is support-first, marketing campaigns are basic
• -Large enterprises needing advanced CRM integration — customer profiles are pretty simple compared to Salesforce

Pairs With

• *Shopify (where customer order info flows into Crisp profiles so agents know purchase history)
• *Stripe (to see payment status when customers complain about billing issues)
• *Slack (where your team gets pinged about urgent customer issues that need human attention)
• *OpenAI (powers the AI replies, works automatically without extra setup)
• *Zapier (to connect Crisp with your CRM since native integrations are limited)
• *Google Analytics (to see which pages trigger the most chat conversations)

The Catch

• !The AI claims to automate 50% of inquiries, but you'll spend weeks training it on your specific answers before it's useful
• !Flat-rate pricing sounds great until you realize other tools charge per-user because most teams don't need unlimited agents
• !Setting up custom data (like VIP status or purchase history) requires copy-pasting JavaScript code snippets

Bottom Line

Turns scattered customer messages into one organized inbox with AI doing the boring replies.