Used For

• +**Your reps waste 15 hours/week copying call notes between your dialer and CRM** → Everything auto-logs in one place, cut admin time to 2 hours
• +**Follow-ups get forgotten and 30% of warm leads go cold** → Automated workflows text prospects on day 3, email on day 7 without you remembering
• +**You're paying $300/month for RingCentral plus $200 for Pipedrive** → Built-in power dialer makes 80 calls/hour, SMS campaigns, all in your CRM
• +Workflow automations trigger based on prospect behavior - automatically nurture leads who opened emails but didn't reply

Best For

• >Your sales team is losing deals because nobody knows who promised what
• >You're duct-taping separate tools for calls, emails, and pipeline tracking
• >Hit 20+ leads per day and manual data entry is killing your soul

Not For

• -Solo founders or tiny teams under 5 reps — you're paying $295/month minimum for seats you don't need
• -Inbound-only sales teams — this is built for outbound calling and you'll pay for features you won't use
• -Enterprise teams over 100 reps — the customization and API depth isn't there compared to Salesforce

Pairs With

• *Gmail/Outlook (syncs your existing email so you're not starting from scratch)
• *Zoom (for demos that need screen sharing since Close calling is voice-focused)
• *Slack (where your team gets notifications about hot leads and complains about SMS overage charges)
• *LinkedIn Sales Navigator (to research prospects before the Close power dialer calls them)
• *Zapier (to connect the data to tools Close doesn't integrate with natively)
• *Google Calendar (so prospects can actually book time with you after you've warmed them up)

The Catch

• !SMS costs add up fast — teams burn through the 1,000/month limit in week one, then pay $0.01 per extra message
• !Mobile app gets laggy on calls over 30 minutes, which sucks if you do field sales or long demos
• !Workflow automations glitch when you're processing 500+ leads per month and need manual resets

Bottom Line

Finally, a CRM where making calls doesn't require opening three different apps and logging everything twice.