Their Pitch
Launch in-app nudges with in-house quality and no-code speed.
Our Take
A drag-and-drop builder for those tooltips and product tours that pop up inside SaaS apps. Think of it as the tool that creates those 'Click here to see your dashboard!' bubbles that either save your onboarding or annoy users into closing them.
Deep Dive & Reality Check
Used For
- +**Users abandon onboarding at step 3 of 8 every time** → AI-generated tours with smart triggers catch them before they bail and guide them to the good stuff
- +**Your customer success team does the same product demo 50 times a week** → Interactive tours with voice narration handle the repetitive explanations automatically
- +**New features get 5% adoption because nobody sees them** → Contextual nudges and tooltips appear exactly when users need that feature
- +A/B tests tour messaging variants in minutes - find out if 'Save time with automation' beats 'Automate your workflow' without dev work
- +HelpBar adds AI search to your app - users type questions and get answers from your docs without leaving
Best For
- >Your users sign up but never discover the features that would make them stick around
- >Customer success is spending 20 hours a week doing screen shares to show basic features
- >New feature launches into the void because nobody notices them
Not For
- -Simple apps with under 10 features — basic tooltips work fine and this is expensive overkill
- -Mobile-only apps — built for web browsers and doesn't work on native mobile
- -Teams wanting something that works immediately — you'll spend weeks perfecting segments and triggers
Pairs With
- *Mixpanel (to track which users complete tours and actually activate vs those who skip everything)
- *HubSpot (pulls user properties for targeting tours to enterprise prospects vs small business signups)
- *Intercom (where users complain about too many tooltips or ask for help with features they missed in tours)
- *Amplitude (creates user segments based on behavior that trigger different tour experiences)
- *Salesforce (syncs account data so enterprise customers get different onboarding flows than startups)
- *Heap (tracks tour performance against conversion goals to prove ROI to executives)
The Catch
- !No public pricing but users report $500-2k/month range — enterprise tool costs even for small teams
- !Heavy dependency on integrations means if your analytics data lags, your targeted tours misfire
- !Editing published tours is limited — you'll rebuild from scratch more than you'd like
Bottom Line
Turns your app into a theme park with guided tours — works great when users are lost, backfires when they're not.