Used For

• +**Callers repeating their entire problem to every agent** → CRM data pops up automatically so agents know the customer's history before saying hello
• +**Missing 30% of inbound calls during busy periods** → Queue callbacks let customers hang up and get called back instead of waiting on hold
• +**Sales reps manually dialing 200 numbers per day** → Power dialer automatically dials multiple numbers and only connects you to actual humans
• +**Managers have no idea why deals are stalling** → Real-time call transcription and AI summaries show exactly what customers are asking for
• +AI voice agents handle after-hours calls - customers get help at midnight without paying overtime

Best For

• >Your sales team is losing deals because nobody knows who promised what to which customer
• >Support agents keep asking callers to repeat their entire story because nothing's connected
• >You're drowning in missed calls and your team is using personal phones like it's 2005

Not For

• -Teams with fewer than 10 people making calls — you're paying for concurrent call capacity and coaching features you'll never use
• -Companies wanting a simple desk phone replacement — this is built for sales and support workflows, not basic calling
• -Anyone hoping to save money over traditional phone systems — the per-user pricing and AI add-ons add up fast

Pairs With

• *HubSpot (where customer data lives so agents see contact history the moment calls connect)
• *Salesforce (to automatically log every call and update deal stages without manual data entry)
• *Slack (where your team gets pinged about hot leads and missed calls in real-time)
• *Zapier (to trigger follow-up emails and tasks based on call outcomes)
• *Google Workspace (for voicemail transcripts and call recordings stored in Drive)
• *Calendly (to book follow-up meetings directly from call summaries)

The Catch

• !Setup is genuinely quick, but custom call routing and IVR menus will have you tweaking settings for hours to get them right
• !AI features like voice agents and coaching insights are paid add-ons, so your actual monthly cost will be higher than the base price
• !Unlimited calling only applies to US and Canada — international teams will hit usage limits

Bottom Line

Turns chaotic phone operations into organized sales and support workflows, but you'll pay for features that shine at scale.