Used For

• +**Manually selecting carriers and printing labels for every single order** → Set rules once (like "DHL for orders over 5kg") and labels print automatically
• +**Customers flooding your inbox asking about delivery status** → Branded tracking pages and automatic notifications keep them in the loop
• +**Return chaos eating up your support team's time** → Self-service portal lets customers handle their own returns
• +Connects to 100+ European carriers in one dashboard - no juggling multiple carrier websites
• +Service point maps show 400,000 drop-off locations across Europe for customer convenience

Best For

• >You're printing 100+ shipping labels per month and hate doing it manually
• >Your customers keep asking "where's my package?" and you're tired of playing detective
• >You're drowning in return requests and need customers to handle their own mess

Not For

• -Solo sellers shipping less than 50 packages per month — the setup overhead isn't worth it for small volumes
• -US-based businesses — this is built for European carriers and service points
• -Companies wanting something dead simple — you'll spend time setting up shipping rules and product mappings

Pairs With

• *Shopify (where your orders live before Sendcloud imports them for shipping)
• *WooCommerce (another e-commerce platform that feeds orders into the shipping pipeline)
• *DHL (one of 100+ carriers that actually deliver your packages)
• *Goodcall (AI phone system that can answer customer tracking questions automatically)
• *QuickBooks (where shipping costs and carrier invoices need to sync for accounting)

The Catch

• !You'll need someone to spend 1-2 hours learning the shipping rules system or your automation won't work
• !Product CSV uploads replace all your data instantly — one wrong file and you're re-entering SKU details
• !Pricing details are mysteriously absent from their website, which usually means "call for quote"

Bottom Line

Turns your chaotic shipping operation into a one-click label factory.