Used For

• +**Customers hit cancel and disappear forever** → Pop-up survey captures why they're leaving, offers discount/pause, saves 20-40% who would've churned
• +**You're flying blind on cancellation reasons** → Real-time dashboard shows sentiment trends and feedback patterns instead of guessing
• +**Manual retention emails sent too late** → Automated offers trigger at the exact moment of cancellation when you can still save them
• +Drag-and-drop flow builder - no developers needed to customize surveys and discount offers
• +A/B tests different retention offers automatically to find what actually keeps people subscribed

Best For

• >Your Stripe dashboard shows dozens of silent cancellations every week
• >Customers vanish without telling you why they're leaving
• >You're bleeding $5K+ monthly recurring revenue to quiet quitters

Not For

• -Solo developers with under 100 subscribers — the setup cost probably exceeds what you'd save
• -Companies wanting full churn prediction — this only catches people already hitting the cancel button
• -Teams that prefer building custom retention flows — you're paying for no-code convenience you won't use

Pairs With

• *Stripe (where the cancellation webhooks trigger and billing changes actually happen)
• *HubSpot (for following up with customers who still churned despite the retention offer)
• *Slack (where your team gets alerts about cancellation reasons and successful saves)
• *Salesforce (to track which customer segments are most likely to accept retention offers)
• *Intercom (for proactive outreach to customers showing similar cancellation patterns)

The Catch

• !No public pricing means you're going in blind on costs until you request a demo
• !Only works at the point of cancellation — won't help with customers who ghost without trying to cancel
• !Limited real user feedback available — mostly vendor testimonials and a handful of G2 reviews

Bottom Line

Turns your cancel button into a last-ditch negotiation that actually works.