Their Pitch
Intelligent Observability.
Our Take
A monitoring tool that watches your apps crash in real-time so you can fix them before customers notice. Shows you exactly which database query is taking 2.5 seconds or why that checkout page keeps failing.
Deep Dive & Reality Check
Used For
- +**Your WordPress site randomly slows to a crawl** → See exactly which database query is killing performance and fix it in minutes instead of hours
- +**Users complain about checkout failures but you can't reproduce them** → Real user monitoring shows you the exact browser, location, and error causing problems
- +**Your Kubernetes pods crash and you're digging through logs manually** → Get alerts with full stack traces pointing to the exact code line that broke
- +Simulates user journeys automatically - catches broken checkout flows before real customers hit them
- +Connects directly to your IDE - click from error alert straight to the problematic code
Best For
- >Your app keeps breaking at 3am and you're tired of playing detective with log files
- >Managing 50+ servers and need to know which one's about to die
- >Dev team bigger than 10 people who can justify $500+ monthly for sanity
Not For
- -Solo developers or teams under 10 people — you're paying $49+ per user for features you don't need
- -Anyone wanting simple uptime monitoring — this is built for complex applications, not basic websites
- -Budget-conscious startups — data costs add up fast when you're monitoring everything
Pairs With
- *Kubernetes (where New Relic agents live inside your pods, watching them crash and recover)
- *AWS or Google Cloud (New Relic pulls metrics from your cloud provider to correlate app issues with infrastructure)
- *PostgreSQL or MySQL (to see which database queries are slowing everything down)
- *Slack (where you get alerts about production fires at 2am)
- *PagerDuty (for escalating alerts when New Relic detects something critical)
- *GitHub or GitLab (New Relic links errors back to specific commits that broke things)
- *Docker (agents run in containers alongside your applications)
The Catch
- !You need separate agents for your app, servers, and browser monitoring - setup takes 4-6 hours for full coverage
- !The free tier is basically useless - you'll hit the 100GB data limit quickly with real monitoring
- !Learning their query language (NRQL) takes a week if you want custom dashboards that actually help
Bottom Line
Enterprise-grade monitoring that costs enterprise prices even if you're not enterprise yet.