Used For

• +**Your IVR hangs up on anyone who doesn't speak robot** → AI handles natural speech, accents, and actual human conversation patterns
• +**Support agents spend 80% of time on 'where's my order' questions** → Bots pull order status from your system automatically, agents handle complex stuff
• +**Customers rage-quit your phone tree after 4 button presses** → Voice bots understand 'I want to change my flight' without menu gymnastics
• +Handles 120 languages out of the box - no hiring translators or building separate bots for each market
• +Connects to Salesforce, phone systems, and your existing contact center without custom coding

Best For

• >Your phone support drops half the calls because people can't navigate your ancient menu system
• >Customer service is drowning in the same 20 questions asked 500 times a day
• >You need bots that work in 15 languages and won't break when someone has an accent

Not For

• -Solo founders or teams under 50 people — this is built for call centers with hundreds of daily conversations
• -Anyone wanting plug-and-play simplicity — you'll spend 2-4 weeks setting up integrations and training conversation flows
• -Companies on tight budgets — no public pricing means 'contact sales' which means enterprise money

Pairs With

• *Salesforce (to pull customer data so bots can say 'I see your order from last Tuesday' instead of asking for account numbers)
• *Twilio (handles the actual phone connections because Kore.ai doesn't run a phone company)
• *Genesys (your existing contact center software that routes the 20% of calls bots can't handle to human agents)
• *Slack (where your support team gets alerts about escalated conversations and celebrates automation wins)
• *Google Analytics (to track which bot conversations convert vs frustrate customers)
• *Zapier (to connect random business tools without writing custom integrations)

The Catch

• !Pricing is hidden behind 'contact sales' which usually means $10k+ annual minimum for enterprise AI platforms
• !You'll need someone technical to handle integrations with phone systems and voice setup — not as 'no-code' as marketed
• !Voice features require separate telephony providers like Twilio, adding another monthly bill and complexity layer

Bottom Line

Enterprise-grade conversational AI that costs enterprise money even if you're not enterprise size.