Used For

• +**Your checkout has 40% abandonment and you don't know where people bail** → Heatmaps show everyone's clicking a broken button, recordings reveal the exact moment of frustration
• +**A/B testing your headlines based on gut feelings** → Split test two versions and see which one actually gets more clicks, not just looks prettier
• +**Mobile users bounce immediately but desktop is fine** → Session recordings show your mobile menu is invisible or your forms don't work on phones
• +Records full user sessions with automatic tagging for errors and dead clicks — no more wondering "what went wrong here?"
• +Pop-up surveys ask visitors why they're leaving — get actual feedback instead of making assumptions

Best For

• >Your landing page converts like garbage and you're tired of guessing why
• >E-commerce cart abandonment is killing you and Google Analytics just shows numbers
• >Marketing campaigns flop but you can't tell if it's the copy, design, or something else

Not For

• -Enterprise sites with complex user flows — this is pretty basic compared to FullStory or LogRocket
• -Solo bloggers with under 10k monthly visitors — you're paying for insights you could get from common sense
• -Mobile app developers — this is web-only, won't help with your iOS crashes

Pairs With

• *Google Analytics (for the raw numbers that Crazy Egg makes visual and actionable)
• *Shopify (where you'll implement the fixes Crazy Egg reveals, like moving that hidden checkout button)
• *WordPress (easy plugin install, then watch people struggle with your contact form)
• *Mailchimp (to follow up with the email addresses you collect from Crazy Egg's pop-up surveys)
• *Google Tag Manager (to track the conversion goals that Crazy Egg helps you optimize for)

The Catch

• !The free tier runs out fast if you have any real traffic — most useful features need the $29+ plans
• !Heatmaps and recordings don't start automatically — you have to manually set up "snapshots" for each page you want to track
• !Mobile data shows up as desktop screenshots by default, so you'll need extra steps to actually see mobile behavior

Bottom Line

Turns your website visitors into reality TV — watch them click the wrong buttons and rage-quit your checkout.