Their Pitch
AI-powered user assistance.
Our Take
It's an AI assistant that lives inside your app and actually does stuff instead of just answering questions. Think CMD+K search that can fill out forms and execute actions, not just find help articles.
Deep Dive & Reality Check
Used For
- +**Users typing "Create task for Q1 report, assign to Jane, due Friday" instead of clicking through 5 menus** → AI opens the form, fills the fields, saves the task automatically
- +**Support tickets flooded with "where is the export button" questions** → Users type "export my data" and it happens, tickets drop to actual problems
- +**New users bouncing during onboarding because they can't find anything** → Contextual nudges appear exactly when they're stuck, not as annoying pop-up tours
- +Natural language search across all your help content - finds answers in docs, not just page titles
- +Behavioral triggers from analytics - if someone's about to churn, the AI proactively offers help
Best For
- >Your SaaS has complex workflows and users constantly ask "how do I..." in support tickets
- >You're tired of building product tours that nobody reads and onboarding flows that don't stick
- >Users abandon tasks halfway through because your app has too many steps to do simple things
Not For
- -Simple apps with obvious navigation - you're paying for complexity you don't have
- -Solo developers or tiny teams - this needs real user volume and setup time to justify the cost
- -Companies wanting plug-and-play simplicity - the powerful stuff requires SDK integration and developer time
Pairs With
- *Amplitude (triggers smart nudges when users get stuck or are about to churn)
- *Intercom (for the complex support cases that AI can't handle automatically)
- *Notion (where your help docs actually live that the AI searches through)
- *Slack (where your team celebrates the drop in "how do I..." support tickets)
- *Stripe (for the inevitable enterprise pricing conversation)
- *Figma (where designers plan the user flows that the AI will eventually automate)
The Catch
- !No current pricing listed anywhere, which usually means "if you have to ask, you can't afford it"
- !The no-code dashboard handles basic stuff, but the cool action-executing features need SDK integration and dev work
- !It only works with content you already have - won't create new help docs or fix your existing terrible UX
Bottom Line
Finally, an AI that does the clicking for you instead of making you hunt through menus.