Used For

• +**Your agents are juggling 5 different apps for customer messages** → Everything flows into one inbox with automatic ticket conversion
• +**You're manually typing the same responses 50 times a day** → AI handles routine replies, grammar fixes, and translations to 26 languages
• +**Customer issues get lost between chat and email** → All conversations become trackable tickets with deadlines and follow-ups
• +Embeds live chat on your site with one line of code - no developer needed
• +Links tasks and call notes to tickets so you remember what you promised three weeks ago

Best For

• >Support teams drowning in WhatsApp, email, and chat requests across different apps
• >Small businesses tired of paying Zendesk prices for features that need extra setup
• >Teams wanting AI that works out of the box instead of needing a computer science degree to configure

Not For

• -Solo support people or teams under 10 agents — you're paying for multi-brand enterprise features you'll never touch
• -Companies wanting the cheapest option — AI features and good stuff require premium plans
• -Teams needing deep custom integrations — Zendesk still wins for complex enterprise setups

Pairs With

• *Slack (where your team gets pinged about urgent tickets and SLA breaches)
• *WhatsApp Business (connects directly so customer messages become trackable tickets)
• *WordPress (embed contact forms that create tickets instead of just sending emails)
• *Facebook Messenger (another channel that feeds into the unified inbox)
• *Zendesk (what you're probably replacing because their chat widget costs extra)

The Catch

• !AI automation only works on Business/Enterprise plans, so that 70% automation promise costs extra
• !No pricing details available anywhere, which usually means 'call for enterprise quote'
• !It's cloud-only, so if you need on-premise hosting you're out of luck

Bottom Line

The support tool that promises 70% AI automation and might actually deliver it.