Used For

• +**Your employees avoid using new software because it's too confusing** → Interactive guides walk them through every click, they actually start using it
• +**Training new hires on Workday takes weeks and they still mess up payroll** → Step-by-step overlays show exactly what to fill in, onboarding drops to days
• +**Half your Salesforce features go unused because they're buried in menus** → Pop-up tips highlight powerful features right when people need them
• +AI bot handles repetitive form filling - employees say "fill my expense report" and it does the clicking
• +Session recordings show exactly where people get stuck - no more guessing why adoption is low

Best For

• >Your SAP rollout created a revolt because nobody knows how to do basic tasks
• >IT gets 50+ tickets per week asking "where's the export button" in Salesforce
• >New hires take 3 months to become productive in your maze of enterprise tools

Not For

• -Companies under 500 people — you're paying enterprise prices for complexity you don't need
• -Teams using simple tools like Gmail or Slack — this is overkill for software that's already intuitive
• -Anyone wanting plug-and-play setup — you'll need someone to spend weeks configuring guides or it'll sit unused

Pairs With

• *Salesforce (where WalkMe overlays guides so reps stop asking where the opportunity stage dropdown lives)
• *SAP (to make procurement workflows survivable for normal humans)
• *Workday (so HR doesn't get 20 Slack messages about how to request time off)
• *Microsoft Teams (where people complain about new software before WalkMe makes it usable)
• *Tableau (to track which guides actually help vs which ones people skip)
• *ServiceNow (for IT to see support ticket volume drop after guided workflows go live)

The Catch

• !You'll need a dedicated admin who enjoys tweaking things - the no-code editor has a million options that take time to master
• !Pricing starts high and add-ons (AI features, advanced analytics) can double your bill
• !Captures screenshots and user data by default - privacy teams will have opinions about session recordings

Bottom Line

Turns your complex enterprise software into something humans can actually use without a manual.