Their Pitch
The future of IT has arrived.
Our Take
It's network monitoring software that became famous for getting spectacularly hacked in 2020, compromising 18,000 customers including the U.S. Treasury. They've rebuilt since then, focusing on AI Agent that can fix your IT problems automatically.
Deep Dive & Reality Check
Used For
- +**Your network goes down at 2am and nobody knows why** → Get alerts before users start complaining, see exactly which switch or server failed
- +**Managing 200+ servers manually is impossible** → Automated discovery maps your entire network, tracks performance without you babysitting dashboards
- +**Your CEO wants to know why the website was slow yesterday** → Historical data shows exactly when performance dropped and what caused it
- +Custom application monitoring beyond basic server stats — tracks database queries, application response times, custom business metrics
Best For
- >IT teams at mid-to-large companies who need to monitor hundreds of servers and network devices
- >Organizations that have moved past the 2020 breach and want enterprise-grade monitoring
- >Companies already invested in the SolarWinds ecosystem who'd rather not rip everything out
Not For
- -Small teams under 50 employees — you're paying enterprise prices for monitoring 3 servers
- -Companies in highly regulated industries who can't risk another supply chain attack — the 2020 breach stigma isn't going anywhere
- -Organizations wanting simple plug-and-play monitoring — this requires dedicated IT staff who know networking
Pairs With
- *Microsoft SCOM (for Windows-heavy environments where SolarWinds handles network gear and SCOM does servers)
- *Splunk (where SolarWinds sends logs for deeper security analysis after you've learned from past mistakes)
- *ServiceNow (to automatically create tickets when SolarWinds detects outages)
- *VMware vCenter (to monitor virtual infrastructure that SolarWinds can't see inside)
- *PagerDuty (for smarter alerting rules so you don't get woken up for every minor blip)
The Catch
- !The 2020 breach will follow this company forever — every security audit will bring it up
- !Pricing scales quickly with device count — monitoring 500+ devices gets expensive fast
- !Requires significant setup time and networking knowledge — not something your junior admin can configure over a weekend
Bottom Line
The network monitoring tool with the most notorious security breach in corporate history — ironic doesn't begin to cover it.