Their Pitch
Automate the hardest parts of IT.
Our Take
A remote control panel for every computer in your company. You can fix, update, and monitor devices without walking to someone's desk or driving to another office.
Deep Dive & Reality Check
Used For
- +**Your team's computers crash and nobody knows until someone complains** → Real-time alerts tell you exactly what broke before users notice
- +**Installing software updates takes your IT person 3 hours every Tuesday** → Updates deploy automatically across all computers overnight
- +**Remote workers can't get help when their laptop freezes** → You can access and fix their computer instantly from anywhere
- +Self-service portal lets users recover their own files - no more "I accidentally deleted everything" panic calls
- +Automated scripts handle repetitive fixes - like clearing browser cache or restarting stuck services
Best For
- >Your IT person spends half their day walking between desks to install updates
- >Managing computers across multiple offices or remote workers
- >You're tired of "my computer is broken" tickets that require physical visits
Not For
- -Companies with fewer than 10 computers — you're paying per-device for features you don't need
- -Teams wanting something dead simple — the feature overload will overwhelm non-technical people
- -Large enterprises needing custom reports and deep analytics — the dashboards feel basic for complex environments
Pairs With
- *ConnectWise Manage (where MSPs track client billing and project management that NinjaOne doesn't handle)
- *Microsoft 365 (NinjaOne backs up your email and files since Microsoft's backup is terrible)
- *CrowdStrike (for serious security threats that basic monitoring can't catch)
- *Slack (where your team gets alerts about system problems and celebrates successful patches)
- *ServiceNow (for larger companies that need proper ITSM workflows beyond basic ticketing)
- *Bitdefender (because NinjaOne monitors devices but doesn't fight viruses)
The Catch
- !The first week feels overwhelming because there are so many features you won't know where to start
- !You'll need someone willing to learn basic scripting to get the most value out of automation
- !Setup is fast but configuring policies and alerts properly takes 1-2 weeks of tweaking
Bottom Line
Turns your IT person into a remote wizard who can fix computers from anywhere.