Their Pitch
The post-purchase platform trusted by 5,000+ DTC brands
Our Take
It's a returns portal that nudges customers toward exchanges instead of refunds. Turns the money-bleeding headache of returns into a revenue recovery machine.
Deep Dive & Reality Check
Used For
- +**Your support team spends 4 hours daily processing return tickets** → Customers handle their own returns through a branded portal, support focuses on real problems
- +**Every return becomes a full refund destroying your margins** → Smart nudges toward exchanges and store credit keep money in your business
- +**You're manually creating shipping labels and tracking inventory** → One-click labels and automatic inventory updates when returns hit your warehouse
- +Workflows that auto-route damaged goods to donation centers instead of paying to ship trash back to your warehouse
Best For
- >Your Shopify store is drowning in return requests and your support team is burning out
- >Returns are eating 15-20% of revenue and you need customers to exchange instead of refund
- >You're manually creating shipping labels and tracking returns in spreadsheets like a savage
Not For
- -Non-Shopify stores — this is Shopify-only and workarounds are painful
- -Tiny stores doing under 50 returns per month — you're paying enterprise prices to solve a spreadsheet problem
- -Anyone wanting full logistics handling — this is software only, you still manage your own warehouses and shipping partners
Pairs With
- *Shopify (where it lives and breathes — this integration is the entire point)
- *EasyPost (to actually generate and print shipping labels for returns)
- *Your 3PL (to receive returned inventory and update counts, though you'll coordinate this manually)
- *Celigo (to sync return authorizations and refunds with your ERP system)
- *Your accounting software (to track refunds vs exchanges for financial reporting)
- *Customer support tools (where you'll handle the 10% of returns that need human intervention)
The Catch
- !Shopify-only ecosystem locks you in — expanding to other platforms means starting over
- !Basic setup is easy but custom rules need developer help or expensive plan upgrades
- !You still coordinate with your own warehouses and shipping partners — Loop doesn't handle the physical logistics
Bottom Line
Turns your refund bloodbath into exchanges and store credit — because keeping money is better than losing it.