Used For

• +**Your agents are toggling between 5 apps to see one customer's history** → Everything lands in one shared inbox with full conversation context
• +**Website visitors chat then disappear before you can follow up** → Switch from chat to email mid-conversation without losing the thread
• +**Simple questions flood your inbox repeatedly** → AI agents handle routine stuff like "what are your hours" automatically
• +Proactive chat popups that actually know what page someone's on - not just generic "Need help?" spam

Best For

• >Support agents drowning in app-switching between email, WhatsApp, Instagram DMs, and live chat
• >Small businesses losing track of customer conversations across different channels
• >Teams tired of expensive enterprise tools that need a dedicated admin to breathe

Not For

• -Solo founders or tiny teams under 5 people — you're paying for multichannel features when email would work fine
• -Email-only support teams — the chat and social features are wasted on you
• -Enterprise teams needing advanced AI or complex routing — this is basic automation, not rocket science

Pairs With

• *Slack (where payment issues and urgent tickets trigger automatic alerts)
• *Your CRM (implied integrations but specifics are fuzzy — typical for mid-market tools)
• *WhatsApp Business (pulls conversations directly into the shared inbox)
• *Instagram (so DMs don't get lost in your social media manager's personal account)
• *Facebook Messenger (because apparently people still message businesses there)

The Catch

• !The AI is pretty basic compared to specialized tools — handles simple Q&A but don't expect complex workflows
• !Setup takes "15-30 minutes for basics" but getting AI agents right needs trial and error
• !No pricing details readily available, which usually means it's not as cheap as they want you to think

Bottom Line

The anti-Zendesk for teams who want multichannel support without a PhD in configuration.